Refund and Return Policy for USStarEveryday.com

At USStarEveryday.com, we prioritize customer satisfaction and strive to deliver high-quality news and content. This Refund and Return Policy explains the conditions under which refunds and returns are processed for digital or physical products and services offered on our platform. Please review this policy before making a purchase.

Digital Products and Services

USStarEveryday.com primarily offers digital content, including subscriptions, premium articles, and other online services.

Refund Eligibility

Refunds for digital products or services are available under the following circumstances:

  1. Technical Issues: If you are unable to access your purchased content due to technical issues, and the problem is not resolved within 7 business days.
  2. Duplicate Payment: If you are charged multiple times for the same product or service.
  3. Non-Delivery: If the digital content or service is not delivered after a successful payment.

Refund Exclusions

Refunds are not provided for the following:

  1. Content that has already been accessed, viewed, or downloaded.
  2. Dissatisfaction with editorial content or opinions expressed in our news.
  3. User errors, such as accidental purchases or providing incorrect account information.

Physical Products

If USStarEveryday.com offers physical merchandise, such as books or promotional items, the following conditions apply:

Return Eligibility

You can return a product if:

  1. It is defective, damaged, or not as described upon delivery.
  2. The return request is made within 14 days of receiving the product.

Conditions for Returns

  • The product must be unused, in its original packaging, and include proof of purchase (e.g., receipt or order confirmation).
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Return Process

  1. Contact us at [email protected] with your order details and the reason for the return.
  2. Provide photographic evidence if the product is damaged or defective.
  3. Upon approval, you will receive instructions for returning the product.

Refund Process

  1. Submit a Request:

    • Email [email protected] with your name, order details, and reason for the refund or return.

  2. Review and Approval:

    • Refund or return requests are reviewed within 5 business days of submission.

  3. Refund Issuance:

    • Approved refunds will be processed within 7–10 business days and issued to the original payment method.

Subscription Cancellations

  1. Subscriptions to premium content or services can be canceled at any time.
  2. Cancellations take effect at the end of the current billing cycle.
  3. Refunds are not available for unused portions of the subscription period unless required by law.

Exclusions and Limitations

USStarEveryday.com is not responsible for:

  1. Issues caused by third-party payment providers or shipping carriers.
  2. Losses or delays resulting from incorrect user-provided information (e.g., incorrect email or shipping address).
  3. Events beyond our control, such as natural disasters or technical disruptions.

Contact Us

If you have any questions or need assistance with a refund or return, please contact us:

  • Address: 2000 Abbott Rd, Anchorage, AK 99507-3878, USA
  • Hotline: (901) 324-3127
  • Email: [email protected]

Thank you for choosing USStarEveryday.com. We are committed to addressing your concerns promptly and ensuring a satisfactory resolution!